Refund and Cancellation Policy

Flight Ticket Cancellation & Refund Policy

1. Cancellation Policy

If you need to cancel a flight reservation, you may do so by:

✔ Logging into your Vista Rover account.
✔ Contacting our customer support team.

Refund eligibility depends on the type of ticket purchased:

  • Non-Refundable Tickets: May qualify for partial refunds if canceled within the permitted timeframe.
  • Refundable Tickets: Eligible for full refunds (minus any processing fees).

Some tickets may be non-cancellable or subject to airline-imposed restrictions.

2. Refund Policy

✔ If the airline cancels your flight, you may be entitled to a refund.
✔ Refund requests must be made at least 48 hours before departure for full reimbursement.
✔ Refund amounts depend on airline policies, and our team will assist you in processing claims.

3. Alternative Options

Some airlines may offer:

Rebooking options instead of refunds.
Travel vouchers for future use.

Our team will help facilitate these options if applicable.

4. Refund Processing Time

✔ Refunds may take 60-90 days to reflect on your credit card statement, depending on airline policies.
✔ Service fees applied to your original booking are non-refundable.

5. Travel Alerts & Updates

We provide real-time notifications about:

✔ Flight delays, cancellations, and gate changes.
✔ Travel restrictions or last-minute adjustments.

You can opt-in for email or SMS alerts for yourself or another designated person.

6. Consumer Rights & Privacy Notice (Illinois Residents)

Under Illinois law, you have the right to:

✔ Request details on how your personal data is collected and used.
✔ Instruct us not to share your personal data with third parties.

We comply with all consumer protection laws, ensuring transparency in data handling.

7. Complaints & Customer Support

If you have concerns or issues with our service, please contact us. Illinois residents can also file complaints with the Illinois Department of Consumer Affairs.

📧 Contact Us: [email protected]